Water Eggs™ produce premium products that are guaranteed to last many lifetime and guaranteed against faulty workmanship.
Water Eggs™ do not refund or exchange products and only replace faulty items if a remedy cannot be provided.
If returning a faulty product it must be repackaged securely in the same manner as the product was originally sent and returned with a tracking code.
Thank you for purchasing Water Eggs™ products.
Water Eggs™ offer a “Rolls Royce” product designed to last many lifetimes. Before dispatch your purchase was thoroughly tested for soundness and as such Water Eggs™ guarantees your purchase against leaking from faulty workmanship.
To safe guard your purchase items are sent by Express Mail Post with tracking code to verify delivery and insurance against loss or damage during transit.
Upon receipt of your Water Egg package first make sure the package is intact. Take photos and/or video of any damage to the packaging to support any possible insurance claim.
in the event of there being a leak on the dispenser, bottle or Tamara Jal caused by faulty workmanship the Purchaser must contact Water Eggs™ at info@watereggs.com within 14 days of receipt of the product and provide photographic and/or video evidence to support the claim.
After the claim has been approved by Customer Care at Water Eggs™ the product must be repackaged securely in the same condition the product was received and in the original packaging then forwarded by courier to the address nominated by Water Eggs™ within 7 days.
Water Eggs™ will cover transport costs to and from the destination detailed on the original purchase order.
