1300275172

Shipping

Shipping Within Australia

  • Parcels are shipped by Australia Post typically within 3 days of purchase.
  • All parcels are sent with a tracking code.
  • Insurance and express post is optional.

International Orders

  • Parcels are shipped by Australia Post typically within 3 days of purchase.
  • All parcels are sent with a tracking code.
  • Generally delivery could be made within 2 – 3 weeks but not guaranteed in this present climate due to the ‘Corona Virus’.
  • Insurance, express post or private shipping e.g. DHL is optional.

Notes

On receipt of your shipment you must check the package and contents are intact and undamaged.

Photograph and/or video any damage to the packaging to support an insurance claim.

Contact Water Eggs™ immediately at E: info@watereggs.com.au

Water Eggs™ does not refund or exchange goods that have been damaged during transit.

Water Eggs™ is not liable for damage caused to the package and contents during transit.

Return Policy

Thank you for purchasing Water Eggs™ products.

Water Eggs™ offer a “Rolls Royce” product designed to last many lifetimes. Before dispatch your purchase was thoroughly tested for soundness and as such Water Eggs™ guarantees your purchase against leaking from faulty workmanship.

To safe guard your purchase items are sent by Express Mail Post with tracking code to verify delivery and insurance against loss or damage during transit.

Upon receipt of your Water Egg package first make sure the package is intact. Take photos and/or video of any damage to the packaging to support any possible insurance claim.

in the event of there being a leak on the dispenser, bottle or Tamara Jal caused by faulty workmanship the Purchaser must contact Water Eggs™ at info@watereggs.com within 14 days of receipt of the product and provide photographic and/or video evidence to support the claim.

After the claim has been approved by Customer Care at Water Eggs™ the product must be repackaged securely in the same condition the product was received and in the original packaging then forwarded by courier to the address nominated by Water Eggs™ within 7 days.

Water Eggs™ will cover transport costs to and from the destination detailed on the original purchase order.